Curbside delivery means that the shipper will bring the package to your address, pull the truck up to the front of your house, load the package(s) onto the lift gate on the back of the truck, lower the lift, and push the package(s) onto the sidewalk in front of your house. If there is not an incline or stairs leading to your house, they may wheel the package(s) to your door (ground floor only). But, the point of curbside delivery is that the package(s) are too heavy for one delivery person to haul up an incline or upstairs, and it will be your responsibility to bring the item inside. It is also your responsibility to unpack the item, complete any necessary assembly, and remove the debris.

No. Packaging removal is not included. Only WHITE GLOVE DELIVERY includes packaging removal.

No walk-ups are allowed for the OUTSIDE DROP OFF. One flight of stairs is allowed for ROOM OF CHOICE option. For WHITe GLOVE DELIVERY, please notify us if stairs are involved so we can prepare accordingly.

Room-of-choice delivery, placing furniture, unpacking, full assembly, and packaging removal. Scheduled delivery and COI requirements apply.

After checkout, we'll contact you to arrange an appointment window that aligns with your building's approved hours and any elevator reservations. Please confirm access instructions, loading dock details, and any restrictions in advance.

Many buildings (especially apartments/condos) require a COI for deliveries. If your building needs one, please provide building details and requirements when you place the order so we can issue the COI and schedule accordingly.

Assembly service is the service of 'Delivery + Placing Furniture + Unpacking + Assembly' in the room of your choice.

Restrictions: Installation (Assembly) service does not include:

1) Removal and/or disposal of old furniture.

2) Hanging on the walls / hooking up any electrical wires.

We accept all returns within 30 days of receiving your purchase (customer is responsible for the cost to ship the products back). We do not refund shipping cost.

Yes, we do. You can apply for Snap Financing, Synchrony Financing, Progressive Leasing, and PayPal.

We provide COI free of charge by request for any inside deliveries or deliveries with assembly. Curbside delivery does not require COI.

We need to know what are your building's requirements:

• General Liability Limits
• Additional Insured
• Certificate Holder (Name, Address)

Sometimes the building management provides a COI sample, which can also be forwarded to customerservice@yourqualitydream.com.

Please include your order number and building contact information, as well as any restrictions and requirements your building might have.

We will contact you 24-48 hours before delivery and provide you with the exact day and time of delivery. We do not deliver without customer confirmation. Make sure you provide us with the best phone number or email to reach you before delivery.